After ADT security systems, Monitronics home security is the 2nd largest residential security provider in the nation. They were founded in 1994, and have their headquarters in the Dallas-Fort Worth area. They have protected over one million customers as of this writing (2014).
The company uses local alarm dealers across the country to install and
service their systems. Their dealer program authorizes over 600 dealers
in the US, Canada, and Puerto Rico.
Like other national home alarm companies, they offer residential systems for security, fire and CO (carbon monoxide) protection. Their latest systems use wireless security products, which makes installation easy.
The company offers 3 packages with different levels of protection. All 3 include 24/7 alarm monitoring, and start at about $35 per month.
Within each level of protection, various upgrades are included in the price, with additional features available for an extra charge.
Their “Basic” residential security system includes:
The next step up is “HomeTouch Security”. This level includes everything you get in Basic level, plus:
The “HomeTouch Premier” level includes all of the above features, but adds extra equipment and more features. These include:
HomeTouch Premier also offers options for remote control of
various home systems. These features allow you to integrate your
security equipment with other systems in your house, including
thermostats, appliances, lighting, electronic locks, etc.
This lets you adjust thermostat settings, turn lights and appliances on or off, and operate door locks. Those with home surveillance systems can even watch live and recorded images.
All of these functions can be controlled from a local or remote computer, smartphone, or tablet.
This company seems to be embracing the idea of moving away from traditional land-line-based alarm systems toward cellular reporting. This will appeal to the growing number of homeowners who are choosing not to have a regular phone line. These customers instead use cell phones and data service for all of their communications, including their security systems.
The “Free Move Program” is designed to make it easy to transfer
your security protection and alarm contract from your old house to a new
The company will arrange to install and program a complete Monitronics security system in your new home, so that it’s ready and waiting for you when the move happens. In many cases, you can even go to their company web site and schedule everything on line.
This alarm company is positioned to take full advantage of the growing
trend toward combining home security, monitoring, and home automation.
Add to this the ability to view and control many of these functions from smartphones, iPads, and other mobile devices, and they will likely grow in popularity for years to come.
I can’t help but wonder if ADT may attempt to acquire Monitronics at some point. After all, ADT has already bought out their previous major competition, Broadview Security (formerly Brinks alarm). This acquisition undoubtedly included many older systems, which were likely replaced in some cases.
By comparison, Monitronics is a younger company, and probably
has more accounts with newer equipment. Many of these systems could
simply be re-programmed to report to ADT monitoring stations.
This opinion is just my “two-cents”; I have no knowledge of what either of these alarm companies may or may not be planning…
As for quality, I’ve had very little experience with Monitronics systems. This tells me that their customers are either mostly happy, or that they don’t own a telephone (!?). Seriously, I’ve heard some form of complaint about nearly every other major alarm company over the years, but I don’t recall any about this one. That’s strictly my opinion, based on my experience and not-so-perfect memory.
I did discover while writing this page that this alarm company won the 2012 and 2013 Consumers’ Choice Award® for excellence in business and customer service.
Maybe they are doing something right!
Pricing, packages, and offers vary, so for the latest information on available systems visit http://www.monitronics.com.
For more details on the "Big 2" alarm companies in America, see "Monitronics Home Security - A Comparison with ADT".
If you haven't done so already, get a few Free Alarm Quotes from companies in your area. This will give you a good idea of what a system would cost to have installed, as well as how much you could save by doing it yourself.