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MONI Smart Security

Security Systems, Monitoring, and Home Automation


Monitronics Yard Sign

You would think that MONI Smart Security, the 2nd largest home security company in the nation with over 1 million residential customers, would be a well known brand name. That hasn’t always been the case with MONI, but that situation is rapidly changing.


MONI, formerly known as Monitronics, is a company based in the Dallas-Fort Worth area that has been around since 1994. After an extensive change in management, and putting a new leadership team in place, the company rebranded to MONI Smart Security in 2016.



MONI Security Background



MONI Security has traditionally operated under the radar, quietly building a strong network of over 600 independent dealers nationwide. These dealers have been focused on customizing systems to suit the individual needs of customers in their area, whether it’s burglary, fire, smoke, carbon monoxide, or water leak detection. All of this is combined with MONI’s award-winning 24/7 live monitoring support.


MONI Smart Security Logo



That hasn’t changed. What is new is that, with the rebranding, MONI has added a direct-sales strategy in addition to the dealer-driven model. Potential customers now have the choice of going through mymoni.com to buy a system, as well as contacting a local alarm dealer.



Along with the new brand, MONI seems to be looking to increase customer awareness through TV, radio, and print ads, as well as through social media. This is earning MONI plenty of attention as an attractive option for home security and smart-home protection.


During my research, I also learned that MONI Smart was ranked “Highest in Customer Satisfaction with Home Security Systems” by J.D. Power for 2016.



Available MONI Security Packages



MONI offers three customizable 4G cellular packages, which start with an introductory rate of $29.99 a month for the first 12 months. All three plans include free basic equipment and professional installation.



Core Plan

MONI Core Plan

The MONI security system Core plan creates your basic security system, and includes:

(1) Color touchscreen control panel
(1) Keychain remote
(3) Door/window transmitters
(1) Yard sign
(4) Window stickers





Connected Plan

The next step up is MONI’s Connected package, and allows you to interact with your system when you’re away from home. The Connect plan includes the Core package plus:

MONI Connected Plan


  •     Smartphone control
  •     Download the free MONI mobile app
  •     Arm and disarm your system using your smartphone
  •     Receive event-based reports via email and texts
  •     Two-way voice communication through the panel




Comprehensive Plan


The next level up in MONI security is the Comprehensive plan, which adds video and home automation into the mix. This plan includes Core equipment plus:

MONI Comprehensive Plan

  •     Free indoor or outdoor video camera
  •     Stream live or recorded video to your mobile device
  •     Use your phone or tablet to control compatible smart home equipment
  •     Operate lights, locks, thermostats, appliances, and more
  •     MONI home automation systems are compatible with Google Home, Amazon Echo or Dot, and Apple TV or Watch




Live Alarm Monitoring and ASAPer Response

MONI Smartphone ASAPer Display


Like most major security companies, MONI offers live 24/7 alarm monitoring.


Unlike other companies, MONI gives its Alarm Response Center agents 96 hours of classroom and hands-on training, as well as two months of on-the-job-mentoring.


MONI also has patented alarm response technology called ASAPer. During an alarm event, ASAPer immediately contacts the owner via smartphone, tablet, or computer, and then sets up a “chat room” environment with MONI and the homeowner’s contacts.


Everyone stays informed as the situation unfolds, until the nature of the alarm is determined.






Additional MONI Smart Security Features



  • A Customer Bill of Rights that lets you know exactly what to expect when you become a MONI Smart customer
  • A Free Move Program that makes it easy to transfer your contract and protection to your new home
  • Smash and Grab Protection which sends an alert, even if a burglar rips the panel from the wall in an attempt to disrupt communication




To learn more about MONI, and to get free, no obligation quotes, visit the MONI Smart Security web site.



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Monitronics Home Security - A Comparison with ADT







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